Question 1

Can I purchase a ticket at the event?

Accepted Answer

It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.

Question 2

Which is the payment policy?

Accepted Answer

You can pay your booking up to 7 days before your visit. If the payment is still pending after that period the booking will be canceled. We accept also cash payments onsite, for that please contact us at https://business.feverup.com/fever-for-business/private-events/#contact

Question 3

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 4

Do you offer a group discount?

Accepted Answer

For groups under 25 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 25, please fill the groups form.

Question 5

Is there a minimum of attendees for the booking?

Accepted Answer

Yes, there is a minimum of 25 attendees for large group bookings

Question 6

Do you offer school discounts?

Accepted Answer

We offer school discounts. Also you can also book for free one teacher every 10 students.

Question 7

Is there a minimum of attendees for the booking?

Accepted Answer

Yes, there is a minimum of 10 attendees for school bookings

Question 8

Is there a minimum of attendees for the booking?

Accepted Answer

Yes, there is a minimum of 7 attendees to book a birthday celebration.

Question 9

In which cities can I book a birthday room?

Accepted Answer

The birthday room is available for you to celebrate at Toronto.

Question 10

Which is the equipment included in the party room? Does it include decorations?

Accepted Answer

The party room includes chairs and tables you can freely use. Decorations are not included.

Question 11

Can I bring decorations?

Accepted Answer

Yes, you can bring your own decorations for the party room.

Question 12

How can I book F&B with my reservation?

Accepted Answer

You can bring your F&B to the party room.

Question 13

Is there a minimum of attendees for the booking?

Accepted Answer

Yes, there is a minimum of 7 attendees to book a birthday celebration.